GB9 Terms and Conditions — Your Rights and Responsibilities

1 Introduction & Consent

These Terms and Conditions form a legal agreement between GB9 and its users. GB9 is an online gaming and Sports Betting platform operating under the domain gb9.onl, built specifically for users in Bangladesh.

By registering, logging in, or using any of GB9's services, you automatically agree to these Terms. If you do not agree with any part of these Terms, please refrain from using GB9's services.

GB9 reserves the right to modify these Terms & Conditions at any time. Registered users will be notified of any changes via notification.

2 Account Registration & Verification

You must provide accurate and truthful information when creating an account on GB9. Accounts registered with false or incorrect details may be suspended at any time and any remaining balance may be forfeited.

• Each individual may only hold one account. If multiple accounts are found linked to the same person, all accounts will be closed.
• The mobile number and email address provided during registration must belong to you personally.
• A copy of your National ID or passport may be required for KYC (Know Your Customer) verification.
• Identity verification may be required before processing a withdrawal.
• Keeping your account password confidential is your responsibility. GB9 will not be held liable for any issues arising from sharing your password with others.

3 Eligibility & Age Requirements

To use GB9's services, you must meet the following requirements:

• You must be at least 18 years required.
• You must be a resident of a country or region where online gaming is not prohibited by law.
• Individuals with a mental illness or those declared legally incapacitated by a court order are not permitted to use GB9.
• GB9 employees and their immediate family members are not eligible to participate in certain promotions.

4 Deposit & Withdrawal Policy

The following rules apply to deposits and withdrawals on gb9:

• All deposits must be made from a payment account registered in your own name. Deposits made from accounts belonging to others may not be accepted.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Large withdrawals may require additional verification.
• Any transaction issues must be reported to support within 24 hours.

5 Bonuses & Promotional Offers

GB9 offers a variety of bonuses and promotions. The following conditions apply to their use:

• Wagering Requirement: Most bonuses require a specific wagering amount before withdrawal. This information is clearly stated alongside each offer.
• Duration: Every bonus has a set expiry date. Any unused bonus will be forfeited once it expires.
• One Account, One Bonus: Each promotional offer may only be claimed once per person.
• Bonuses are for personal use only and cannot be transferred to another account.
• Gb9 reserves the right to withdraw or modify any bonus at any time, though bonuses already earned will not be affected.

6 Betting Rules & Outcomes

The following rules apply to Sports Betting and gaming on GB9:

• Once a bet is confirmed, it cannot be cancelled unless the match is cancelled or abandoned.
• If a match is cancelled or abandoned, the full stake will be refunded.
• If odds change during live betting due to a technical issue, GB9 will settle the bet at the last confirmed odds.
• GB9 reserves the right to void any bet placed at clearly incorrect odds.
• GB9's system shall be the final authority in determining game outcomes.
• If a match in a parlay bet is cancelled, it will be removed and the remaining matches will be used to calculate the result.

7 Prohibited Activities

The following actions are strictly prohibited on GB9 and may result in account termination as well as legal action:

• Opening an account using a false identity, fabricated information, or another person's identity.
• Attempting to exploit the bonus system for unfair gain (bonus abuse).
• Creating multiple accounts to claim bonuses more than once.
• Using GB9 for money laundering or any other illegal financial activity.
• Hacking, software manipulation, or any attempt to gain an unfair advantage on the platform.
• Fraudulent behavior or collusion with other users.
• Spreading false information about gb9 or attempting to damage the brand's reputation.

8 Account Suspension & Closure

Gb9 may temporarily suspend or permanently close an account under the following circumstances:

• Violation of these Terms & Conditions.
• In cases of suspicious transactions or suspected fraud.
• By order of a court or directive of a regulatory authority.
• Accounts that remain inactive for an extended period (12 months) may be deactivated.

Users may also close their account at any time by contacting support@gb9.onl. Please note that all pending bets must be settled before the account can be closed.

9 Privacy & Data Protection

GB9 is committed to protecting the personal information of its users. To learn more about how we collect, store, and use your data, please refer to our Privacy Policy Read.

• Your personal information will never be sold to third parties.
• Your information will not be shared with any authority unless required by law.
• Your information will be used solely to improve and operate our services.

10 Limitation of Liability

GB9 shall not be held liable for the following:

• Any losses resulting from internet disconnection or technical errors.
• If account credentials are compromised due to the user's own negligence.
• Delays or errors caused by third-party payment systems.
• Normal financial losses incurred through gaming or betting.

Gaming is a form of entertainment and always carries financial risk. GB9 supports responsible gaming. To learn more, visit our Responsible Gaming page.

11 Right to Amend Terms

GB9 reserves the right to update these Terms and Conditions, in whole or in part, at any time. When changes are made:

• A 7-day notice will be given before any significant changes.
• Continued use of the platform after updated terms have been published will be considered acceptance of the revised terms.
• The date of the most recent update will always be displayed at the top of this page.

12 Contact & Complaints

If you have any questions or complaints regarding these Terms & Conditions, please contact us:

• Email: support@gb9.onl
• Live Chat: Available 24/7 (after logging in to the platform)
• Help Center: Help Center Page View

Complaints are typically responded to within 48 hours of submission. Complex cases may take up to 5 business days to resolve.